Shipping policy

We ship worldwide!

FREE Domestic Shipping (Contiguous US and Canada):

  • We offer free shipping on all domestic orders within the Contiguous US (excluding Alaska and Hawaii) and Canada.
  • Delivery time is typically 1-7 business days depending on your location.

Shipping to Alaska, Hawaii, and International:

  • Shipping costs for Alaska, Hawaii, and international orders will vary based on the size and weight of your order and destination. To estimate shipping costs, simply add items to your cart, and our system will provide an automatic estimate.
  • Delivery time for these orders is 5-11 business days.
  • We are legally required to mark international packages as merchandise, including the price paid.
  • Buyers are responsible for any additional taxes, duties, or tariffs upon arrival in their country.

Order Processing:

  • All orders are processed and shipped within 1-3 business days of cleared payment from San Mateo, CA via USPS, UPS, or FedEx. Most orders are shipped the following day.
  • In rare cases, if a rug requires further cleaning prior to shipping, we will contact you to inform you of any delays.

Multiple Items:

  • We will ship multiple items together whenever possible.

Tracking Information:

  • Once your order is processed and shipped, you will receive an email with your order details and tracking number. Please note that it may take 24-48 hours for tracking information to appear online.

Shipping Liability:

  • While Indigo Rugs is not responsible for any losses or damages that occur during shipping, we are committed to assisting you in resolving any issues with the carrier. We recommend considering shipping insurance for higher-value items to protect your purchase during transit.