配送ポリシー

Indigo Rugs Shipping Policy

We proudly ship worldwide to bring Indigo Rugs to your home, wherever you are.

 

FREE Shipping (Contiguous U.S. & Canada)

We offer free shipping on all orders within the contiguous United States (excluding Alaska and Hawaii) and Canada.

Delivery typically takes 1–7 business days, depending on your location.

Shipping to Alaska, Hawaii & International

Shipping costs for Alaska, Hawaii, and international orders are based on the size, weight, and destination of your order.

To see estimated shipping costs, simply add items to your cart — the system will calculate them automatically.

Delivery for these orders typically takes 5–11 business days.

We are legally required to mark international packages as merchandise and include the purchase price.

Any applicable taxes, duties, and tariffs are typically calculated and collected at checkout and paid to local authorities on your behalf. In rare cases where they are not collected at checkout, local customs may assess them upon arrival. These charges are applied only once and are the responsibility of the customer.

Order Processing

All orders ship from Burlingame, CA via USPS, UPS, FedEx or DHL.

Orders placed by 3 PM PST ship the same business day. Orders placed after 3 PM PST ship the next day.

Orders requiring special handling are shipped within 1–3 business days of cleared payment.

In rare cases, if a rug needs additional cleaning prior to shipping, we will notify you of any delay.

Packages under $1,000 are typically shipped without a signature requirement. If you prefer delivery with a required signature, please email us immediately after placing your order.

Multiple Items

Whenever possible, we will combine multiple items into a single shipment to reduce packaging and speed up delivery.

Tracking Information

Once your order ships, you will receive an email with your order details and tracking number.
Please note: tracking updates may take 24–48 hours to appear online.

Shipping Liability

While Indigo Rugs is not responsible for loss or damage during transit, we are committed to helping you resolve any shipping issues with the carrier.

For higher-value items, we recommend purchasing shipping insurance for extra peace of mind.